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Privacy Policy

Updated June 2024

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At unihelper.io, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services. By using unihelper.io, you agree to the terms outlined in this policy.

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1. Information We Collect

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • WhatsApp number

  • Study number

  • Class/course number

  • Competence profile

  • Answers to questionnaires and evaluation questions

  • Correspondence regarding data processing

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1.2 Non-Personal Information

  • Browser type

  • Operating system

  • IP address

  • Usage data

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2. How We Use Your Information

2.1 Personal Information We use your personal information to:

  • Provide and maintain our services

  • Improve our services and user experience

  • Communicate with you regarding your account or transactions

  • Process and manage your use of our services

  • Ensure compliance with legal obligations

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2.2 Non-Personal Information We use non-personal information for:

  • Enhancing the performance and functionality of our services

  • Analyzing usage patterns to improve user experience

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3. Data Processing and Protection

3.1 Data Processing Principles

  • Lawfulness, Fairness, and Transparency: Data is processed legally and transparently.

  • Purpose Limitation: Data is collected for specific purposes and not used beyond those.

  • Data Minimization: Only necessary data is collected.

  • Accuracy: Data is kept accurate and up-to-date.

  • Storage Limitation: Data is stored only as long as necessary.

  • Integrity and Confidentiality: Data is processed securely to prevent unauthorized access or breaches.

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3.2 Data Retention Personal data is retained only as long as necessary for the purposes for which it was collected, in compliance with legal and regulatory requirements.

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4. Your Rights

As a data subject, you have the following rights:

  • Right to access your personal data

  • Right to rectification of inaccurate data

  • Right to erasure ("right to be forgotten")

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to not be subject to automated decision-making

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5. Security Measures

We implement strict security measures to protect your data, including:

  • Access Controls: Ensuring only authorized personnel have access to personal data.

  • Encryption: Encrypting data in transit and at rest.

  • Network Security: Using firewalls and intrusion detection systems.

  • Endpoint Security: Ensuring devices are secure and updated.

  • Security Training: Regular training for employees on data security.

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6. Third-Party Processors

We use third-party services to process data, including:

  • Typeform: Hosting questionnaires and forwarding results.

  • Scaleway: Hosting services and storing data.

  • Proton Technologies: Handling emails containing personal data.

  • Flowmailer: Sending high-quality emails to users.

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7. Data Transfers

We ensure that any international data transfers comply with applicable data protection laws, including entering into appropriate data transfer agreements when necessary.

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8. Incident Management

In case of a data breach, we will:

  • Investigate the breach promptly

  • Notify affected data subjects and regulatory authorities within 24 hours if required

  • Take steps to mitigate the breach and prevent future occurrences

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9. Acceptable Use Policy

Our acceptable use policy includes:

  • Authorized Access: Only authorized personnel may access our systems.

  • Use of Resources: Resources must be used for legitimate business purposes only.

  • Prohibited Activities: Unauthorized access, misuse of information, and actions compromising system security are prohibited.

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10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

 

Contact Information

For any questions or concerns regarding this privacy policy, please contact us at jacob@unihelper.eu.

 

This privacy policy ensures that unihelper.io is compliant with data protection regulations and provides transparency about how user data is managed and protected.

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